Deep user understanding creates better buildings

When you can design good environments for prisoners, patients with mental disorders, and people in crisis, you can design for everyone. A deep understanding of behavior, vulnerability, and everyday routines supports our approach to user involvement, behavioral analysis, and spatial planning. The result is buildings that perform with clarity and care – whether they are offices, housing, educational facilities, or commercial developments.

Process consultancy – the investment clients do not know they are missing

Too often, the true complexity of needs only emerges late in a project. That is why early-phase process consultancy establishes clarity and lays the foundation for lasting value.

As lead consultants for the new detention center in Slagelse – from user involvement and building programming to the schematic design proposal – we ensured that the project was grounded from the outset in a nuanced understanding of both staff workflows and future inmates’ needs. The result was architecture where normalization and security operate as integrated principles, expressed through considered solutions, building structures with inherent flexibility to accommodate changing regimes, and long-term resilience achieved through multifunctionality.

When Copenhagen Airport embarked on the expansion of Terminal 3, we acted as client advisors to ensure that passenger flows, logistics, and intuitive wayfinding were embedded from the very first design decisions. Three years of pre-studies and analytical work ensured that every square meter served a clear purpose. The result is a terminal where millions of passengers move smoothly and intuitively through complex spatial systems.

Our experience demonstrates that early-stage process consultancy reduces risk, saves time and resources, and minimizes friction throughout the project lifecycle. Most importantly, it ensures that architecture delivers value from the moment it is brought into use.